Design Case Studies
Development of a Conversational AI voice and chat bot for Vacasa. This was designed as a test to see if AI could perform better than a traditional IVR phone system for guest callers.
Project type: Conversational Design (AI)
Role: Lead Researcher and Designer
Industry: Travel, Hospitality
Hotel Booking App Design
Project type: UX / UI Design
Role: Researcher and Designer
Industry: Travel, Hospitality
Updated service design and sales funnel for Vacasa’s Sales Team.
Project type: Service Design
Role: Lead Researcher and Designer
Industry: Travel, Hospitality